Frequently Asked Questions

Please reach out if you cannot find an answer to your question.

How is my media delivered?

Click here for detailed information on the delivery process and what to expect post-shoot.

What is your turnaround time for delivering photos?

Typical turnaround time is 24-48 hours. Expedited turnaround is available.

Click here for detailed information on turnaround time and what to expect post-shoot.

What kind of photography equipment does Novion Media, LLC use?

Click here for a complete list of our equipment and technical details

What resolution are your photos?

Click here for detailed information on our equipment and specifications.

What is your policy on scheduling changes or cancellations?

To ensure we can accommodate all our clients effectively, Novion Media, LLC requires at least 24 hours notice for any changes or cancellations to scheduled appointments. Changes or cancellations made with less than 24 hours notice may incur a $200 cancellation fee to cover preparation costs, travel expenses, and missed business opportunities. We appreciate your understanding and encourage you to contact us as soon as possible if you need to modify your appointment. For more details, please see our Terms of Service.